In case of cancellation by the client or reduction of reserved places, provided that a minimum group is maintained to carry out activity:

NOTIFYING MORE THAN 1 MONTH IN ADVANCE, 25% of the total reservation or the cost corresponding to the canceled places will be charged for management expenses.

NOTIFYING BETWEEN 1 MONTH AND 6 DAYS BEFORE: 50% of the total reservation or the cost corresponding to the canceled places will be charged for management expenses.

NOTIFYING BETWEEN 5 DAYS AND 1 DAY BEFORE: 75% of the total reservation or the cost corresponding to the canceled places will be charged for management expenses.

NOTIFYING WITH LESS THAN 24 HOURS OR THE NO PRESENTATION IN THE PLACE, TIME AND DATE AGREED IN THE RESERVATION FORM: 100% of the reservation or the cost corresponding to the canceled places will be charged for management expenses.

Vouchers or reservations for courses or surf lessons paid in advance have a duration of one year from the date of making the reservation. From the expiration date of the bonuses, they will not be valid, and will have to be renewed as a new purchase.

Failure to appear at the place, date and time agreed on the reservation form will not give the right to a refund of any kind. Likewise, if the company suspends the activity because the clients have clear symptoms of being under the influence of alcohol and/or drugs, it does not entitle them to any refund.

With the confirmation of the reservation, the assumption of all the sections that these General Conditions of Activities contain is taken for granted. The registration of other people also implies the assumption by all registered people of these General Conditions.

For any claim, in addition to there being a claim book, you can contact the company’s Reservation Center.

The activities offered by LA SALBAJE SURF ESKOLA are carried out in the Natural Environment, which is why we must take maximum care of the environment where we carry them out and avoid by all means that our passage through those places is noticed. Therefore, all participants must attend to the indications given by the Guides and Monitors in this regard.

General conditions

That you wish, under the conditions established by the organizer of the surf course, to take part in it. In this sense, you have been informed and accept the general and particular conditions in which the courses are organized, which have been exposed by the organizer, including that related to the price and the way to proceed in case of suspension, cancellation or stoppage of the courses. courses based on force majeure or fortuitous event.
You are informed and give your consent to the incorporation of your data into the existing automated files, and to their automated processing, as well as the data to which the organizer has access as a result of your participation in the courses. The organizer ensures, in any case, the exercise of the rights of access, rectification, cancellation and opposition, in the terms established in the current legislation that may be exercised through a request made in writing and addressed to the headquarters or establishment of the organizer. . The personal data provided is in an automated file registered in the R.G.P.D. of the Spanish Agency for the Protection of Personal Data.
That exempts the organizer from all liability for any physical or other injuries or damages (including material), not attributable to poor organization or operation for which the organizer must be held civilly liable.
That authorizes the organizer for the total or partial recording, and consequent advertising exploitation in the broadest terms as possible in Law, of their presence or participation in the courses through photographs, films, television, radio, video and any other means. known or to be known, as well as the right to give them commercial, advertising, etc., use that it deems appropriate, without the right to any financial compensation.
That he is aware of the physical demands involved in taking part in a surf course and in this sense declares that he does not suffer from any contraindication, health problem or injury to take part in the aforementioned sports activity, exonerating in any case the organizer of any situation derived from eventual health problems of any kind that could be generated to the trainee for their participation in the event.

Payment Methods

  1. Credit or debit card
  2. Bank transfer
  3. Credit or debit card (Secure Payment with VISA or MASTERCARD) lasalbajesurfeskola.com accepts payment for purchases made through its Website with the following credit or debit cards: Visa, Visa Electron, MasterCard and Maestro.
    The charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data communicated is correct.
    The cardholder is responsible for the transactions on the website.
    We guarantee that each of the transactions made on lasalbajesurfeskola.com is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment.
    lasalbajesurfeskola.com uses a server based on standard security technology SSL (Secure Socket Layer). All the information that the user transmits to us travels encrypted through the network.
    Your credit card details are not recorded in any database but go directly to the Bank’s POS (Point of Sale Terminal).
    In addition, we inform you that, in an effort to provide credit card owners with greater security, we have incorporated the secure payment system called CES (Secure Electronic Commerce) into our payment gateway. In this way, if the user is the holder of a “secured” card, they can always make payments with a VISA or MASTERCARD card in our store.
    In the event that your card is not attached to this payment system,
    lasalbajesurfeskola.com will only accept payment by credit card VISA or MASTERCARD to clients with proven seniority and reliability.
    In both cases, when paying with a VISA or MASTERCARD card, the following data will always be requested: the card number, the expiration date, and a Validation Code that coincides with the last 3 digits of the number printed in italics on the back of your card. VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.
    IMPORTANT: Credit card fraud is a crime and
    lasalbajesurfeskola.com will take legal action against anyone who makes a fraudulent transaction in our online store.
    This is the Redsys card payment gateway option. We help you with everything you need from our website: www.redsys.es or from the central telephone: 902 198 747.
  4. Bank transfer

Once the order has been processed, we will provide an account number where you can make the bank transfer. To do this, it will only be necessary to indicate the order number as a payment reference. The order will be sent once the amount has been received in our account (we inform you that this procedure can take up to 72 working hours). Payment must be completed within 7 calendar days of placing the order, or the order will be automatically cancelled.

lasalbajesurfeskola.com makes shipments charging an amount in Euros for shipping costs according to destination and according to product.

The shipments will be delivered by the transport company in an estimated time from the date of departure of the order of 24/48 hours in shipments made to the peninsula and the Balearic Islands, and in a period between 7 and 10 days for the Canary Islands, Ceuta and Melilla. lasalbajesurfeskola.com is not responsible for delays caused by external factors, the transport company, or the local carrier.
Right of withdrawal, returns and claims

The buyer will have a minimum period of fifteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons. The exercise of the right of withdrawal must be made by notification by telephone to 675 650 713, or by sending an email to info@lasalbajesurfeskola.com, or by sending your letter to our postal address, Martxoak 8 kalea, house 4, 48600 Sopela, Bizkaia . According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal. The return lasalbajesurfeskola.com will collect the product. The customer will be responsible for the costs of returning the product. In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check its status. As soon as we verify that both the item(s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

In case of unjustified delay on the part of lasalbajesurfeskola.com, regarding the return of the sums paid, the client may claim the sums paid, without prejudice to the right to be compensated for the damages suffered in excess of said amount.


In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing lasalbajesurfeskola.com of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal. lasalbajesurfeskola.com undertakes to bear the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale. If the client wishes to file a claim, the lasalbajesurfeskola.com establishment is located at Martxoak 8 kalea, house 4, 48600 Sopela, Bizkaia or via email info@lasalbajesurfeskola.com.

Likewise, lasalbajesurfeskola.com reserves the right to present civil or criminal actions that it deems appropriate for the improper use of its website and content or for the breach of these conditions. The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. lasalbajesurfeskola.com is located in VIZCAYA, Spain.

In accordance with the provisions of current regulations on the Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by lasalbajesurfeskola.com with CIF B95880258 and registered office at Martxoak 8 kalea, house 4, 48600 Sopela , Bizkaia, in order to be able to meet the commitments arising from the relationship we maintain with you. In compliance with current regulations, lasalbajesurfeskola.com informs that the data will be kept for the period strictly necessary to comply with the precepts mentioned above.
lasalbajesurfeskola.com informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why lasalbajesurfeskola.com undertakes to adopt all reasonable measures so that these are deleted or rectified without delay when they are inaccurate.
In accordance with the rights conferred by current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment. of the same, directing your request to the postal address indicated above or to the email info@lasalbajesurfeskola.com.
Likewise, and in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, in its article 21, we also request your express consent to send you advertising of our products or promotions. that we consider may be of interest to you, by email or by any other equivalent means of electronic communication.
We inform you that you may revoke the consent given to receive commercial communications at any time by sending an e-mail to the e-mail address: info@lasalbajesurfeskola.com.